NETDOC PRIVACY POLICY

Effective Date: October 3, 2026
Last Updated: October 3, 2026

NetDoc ("NetDoc," "we," "us," or "our") respects the privacy of users of the NetDoc application, website, and related services (collectively, the "Services").

This Privacy Policy describes the types of information that may be collected or processed through the Services, how that information may be used and disclosed, and the choices available to users.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Account Information

When you create or maintain a NetDoc account, we may collect information such as:

Name
Email address
Login or authentication information
Company or organization information
Account preferences
Customer support communications
Other information you voluntarily provide

Passwords or authentication credentials may be processed through third-party authentication providers rather than directly by NetDoc.

Infrastructure and Project Data

NetDoc allows users to create, upload, enter, organize, store, map, document, and export information relating to telecommunications and network infrastructure.

User-provided information may include:

Buildings and facilities
Rooms and work areas
Equipment rooms and telecommunications rooms
Racks and cabinets
Patch panels
Network switches
Network devices
Device identifiers
Cable identifiers
Port assignments
Telecommunications outlets
Workstation locations
Source and destination connections
Network pathways
Notes
Labels
Photographs
Attachments
Project information
Customer or jobsite information
Other technical or infrastructure documentation

This information may reveal details about the physical or logical configuration of a facility or network and should therefore be treated appropriately by users.

User Responsibility for Submitted Data

Users are solely responsible for determining whether they are authorized to enter, upload, store, document, access, export, or share information through NetDoc.

By submitting information to NetDoc, you represent that you have the necessary rights, permissions, or authorization to process that information through the Services.

You should not upload confidential, proprietary, restricted, classified, security-sensitive, personal, or third-party information unless you are authorized to do so.

NetDoc is not responsible for a user's unauthorized collection, documentation, disclosure, sharing, or use of information belonging to an employer, customer, property owner, contractor, organization, or other third party.

2. Voice Features

NetDoc may provide voice-enabled features that allow users to interact with the application or enter documentation using spoken commands.

These features may require access to your device's microphone.

Voice or speech information may be processed by NetDoc or third-party technologies as necessary to recognize commands and provide requested functionality.

Where required by the operating system, NetDoc will request permission before accessing the microphone.

Users may disable microphone access through their device settings, although doing so may prevent voice-enabled features from functioning.

Users should avoid speaking confidential or sensitive information when using voice functionality unless they are authorized to process that information through the Services.

3. Camera, Photos, Files, and Device Permissions

Certain NetDoc features may request permission to access device functionality, including:

Microphone
Camera
Photos
Files or documents

Access is used to provide functionality requested by the user.

Device permissions may generally be changed through your operating system settings. Disabling a permission may prevent certain features from operating correctly.

4. Technical and Usage Information

When the Services are accessed, we or our service providers may automatically receive technical information such as:

Device type
Operating system
Application version
Browser information
IP address
Approximate location derived from IP address
Device or session identifiers
Crash reports
Diagnostic information
Performance information
Feature usage
Interaction information
Date and time of access

This information may be used to operate, maintain, secure, troubleshoot, analyze, and improve NetDoc.

5. How We Use Information

Information may be used to:

Provide and operate NetDoc
Authenticate users
Maintain accounts
Store project documentation
Display infrastructure information
Map and trace connections
Support project collaboration
Synchronize information
Generate user-requested reports and exports
Provide voice-enabled functionality
Maintain security
Detect unauthorized activity
Prevent fraud and abuse
Diagnose technical problems
Improve performance and reliability
Develop or improve features
Provide customer support
Send administrative or security communications
Enforce applicable agreements
Comply with applicable laws and legal obligations

6. Ownership of User Data

As between NetDoc and the user, NetDoc does not claim ownership of infrastructure or project documentation solely because that information is entered into the Services.

Users retain whatever ownership rights they otherwise possess in their submitted content.

By submitting information to NetDoc, users grant NetDoc and its service providers the limited rights necessary to host, store, process, transmit, reproduce, display, back up, and otherwise handle that information as reasonably necessary to operate, secure, maintain, and provide the Services.

This permission does not transfer ownership of the user's underlying content to NetDoc.

7. Business and Organization Accounts

When NetDoc is used on behalf of an employer, customer, contractor, company, or other organization, information associated with that organization's projects may be accessible to authorized members or administrators of that organization.

Organizations may control access to shared projects and information.

Users should not assume that information submitted to an organization-controlled account, workspace, or project is private from that organization.

If you use NetDoc in connection with your employment or services performed for another party, you are responsible for complying with that party's policies, confidentiality obligations, contracts, and security requirements.

8. Sharing and Disclosure

NetDoc does not sell personal information for monetary consideration.

We may share or allow information to be processed by vendors and service providers that assist with functions such as:

Cloud hosting
Database services
Data storage
Authentication
Application infrastructure
Analytics
Crash reporting
Error monitoring
Email communications
Customer support
Security
Speech or voice processing

These providers may process information as necessary to perform services for NetDoc and according to applicable contractual terms and their respective privacy practices.

Information may also be disclosed when we reasonably believe disclosure is necessary to:

Comply with applicable laws
Respond to subpoenas, warrants, court orders, or other lawful requests
Protect the rights or property of NetDoc
Protect users or third parties
Investigate fraud or abuse
Investigate security incidents
Enforce applicable agreements
Protect the security or integrity of the Services
Respond to an emergency involving potential harm

9. Business Transfers

If NetDoc or substantially all or part of its business or assets is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale, or other business transaction, information may be transferred as part of that transaction, subject to applicable law.

10. Data Security

NetDoc uses reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, alteration, disclosure, destruction, or loss.

However, no application, network, database, cloud platform, transmission method, or electronic storage system can be guaranteed to be completely secure.

Accordingly, NetDoc cannot guarantee that information will never be accessed, disclosed, altered, lost, corrupted, or destroyed without authorization.

Users are responsible for maintaining the confidentiality of their login credentials, using appropriate account security practices, controlling access to their devices, and restricting access to sensitive project information.

Users should promptly notify NetDoc if they believe their account or information has been compromised.

11. Data Accuracy and Reliance

NetDoc provides tools for users to document and organize information.

Infrastructure documentation stored in NetDoc is generally based on information entered, imported, recorded, or maintained by users.

NetDoc does not independently verify that user-entered information is complete, accurate, current, properly labeled, standards-compliant, or suitable for any particular purpose.

Users are responsible for independently verifying information before relying upon it for installation, maintenance, troubleshooting, construction, network changes, safety-related work, or other field activities.

12. Data Loss and Backups

Although reasonable measures may be used to protect and maintain information, users should maintain appropriate independent copies or backups of important project and infrastructure documentation.

NetDoc does not guarantee that information will never be lost, corrupted, unavailable, delayed, or inaccessible.

To the extent permitted by applicable law, NetDoc is not responsible for losses resulting solely from a user's failure to maintain appropriate independent records or backups.

13. Standards and Compliance

NetDoc may provide features intended to assist users with telecommunications documentation practices, labeling systems, industry standards, or organizational procedures.

Any references to standards, including ANSI/TIA or other industry standards, are provided for informational and documentation-support purposes unless expressly stated otherwise.

Use of NetDoc does not itself guarantee compliance with any standard, specification, code, regulation, contractual requirement, or customer requirement.

Users remain responsible for determining and verifying the requirements applicable to their projects.

14. Third-Party Services

NetDoc may use or integrate with third-party services, platforms, APIs, infrastructure providers, or websites.

NetDoc does not control the independent privacy practices of third parties.

Information processed directly by a third party may also be subject to that third party's privacy policy and terms.

Users should review applicable third-party policies where appropriate.

15. Data Retention

We may retain information for as long as reasonably necessary to:

Provide the Services
Maintain user accounts
Preserve projects and documentation
Fulfill contractual obligations
Maintain security
Prevent fraud or abuse
Resolve disputes
Maintain business records
Comply with applicable legal obligations

Retention periods may vary depending on the type of information and the reason it is maintained.

Information may remain temporarily in backups, logs, archives, or disaster-recovery systems after deletion from active systems.

16. Account and Data Deletion

Users may request deletion of their account and certain associated personal information through available application functionality or by contacting NetDoc.

Deletion requests may be subject to identity verification.

Certain information may be retained where reasonably necessary or legally permitted for purposes including:

Legal compliance
Fraud prevention
Security
Dispute resolution
Enforcement of agreements
Financial recordkeeping
Backup integrity

Deletion of an account may permanently remove access to associated projects or information. Users should export or retain any information they are authorized to keep before requesting deletion.

17. Privacy Rights

Depending on where you reside, applicable law may provide rights concerning your personal information, which may include rights to:

Request access to certain personal information
Request correction
Request deletion
Obtain information about how personal information is processed
Obtain a copy of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent

These rights are subject to applicable legal exceptions and requirements.

Requests may be submitted using the contact information below.

We may take reasonable steps to verify the identity and authority of individuals making privacy requests.

18. Children's Privacy

NetDoc is designed primarily for professional and business use and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 without legally sufficient authorization.

If we learn that such information has been collected improperly, we will take reasonable steps to delete it.

19. International Processing

Information may be processed or stored in jurisdictions different from the location where a user accesses NetDoc.

Where applicable, we will handle transfers of personal information in accordance with applicable legal requirements.

20. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time to reflect changes to NetDoc, our business practices, technology, legal requirements, or other circumstances.

When changes are made, the "Last Updated" date at the top of this Privacy Policy will be revised.

Where required by law, additional notice or consent may be provided.

21. Contact Us

Questions, requests, or concerns regarding this Privacy Policy or NetDoc's privacy practices may be submitted to:

NetDoc

Website: https://netdoc.app

Privacy Email: [INSERT PRIVACY/SUPPORT EMAIL]

22. Important Notice

This Privacy Policy describes NetDoc's handling of information. It does not replace contracts, confidentiality agreements, cybersecurity requirements, employment policies, customer requirements, or other obligations that may apply to users or organizations using NetDoc.

Users remain responsible for determining whether their use of NetDoc is appropriate and authorized for the environment in which the Services are used.